Refund Policy of OakenShore
Welcome to the Refund Policy page of OakenShore. At OakenShore, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, our goal is to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order from oakenshore.site, we invite you to review our policy on refunds and returns.
Cancellation Policy
If you wish to cancel your order, please do so within 10 minutes of placing the order. To cancel, you may contact us at +44 20 7946 0958. Cancellations made after 10 minutes may be subject to a cancellation fee at the discretion of OakenShore.
Refund Policy for Incorrect or Damaged Orders
If your order is incorrect, incomplete, or damaged upon arrival, please contact us immediately at +44 20 7946 0958. We will work with you to ensure your satisfaction by offering a replacement or a refund depending on the specific circumstances. All claims for an incorrect, incomplete or damaged order must be reported within 24 hours after delivery.
Returns Policy for Unsatisfactory Quality
At OakenShore, quality is our priority. However, in the unlikely event that you find the quality of our products unsatisfactory, contact us within 2 hours of receiving your order. After assessing the situation, you may be entitled to a partial or full refund, or a replacement of the same value.
Refund Method
If a refund is approved, it will be processed, and credit will automatically be applied to your original method of payment, within a certain amount of days. Refunds to credit cards or banking institutions typically take up to 5-10 business days to appear in your account, depending on your bank's policies.
Exchanges
We can replace items if they are not as per your order, or if you receive them in a damaged state. If you require an exchange, send us an email, and we will process your request promptly.
Non-Refundable Items
Certain sale items and gift cards are non-refundable. Additionally, perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Return Shipping
If you opt to return your product, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item. Anyway, since we are dealing in perishable items like pizzas, returns in physical form are rarely an option.
Please note that the customer is responsible for any shipping costs when returning items unless the reason for the return is due to an error (e.g., a mistake on our part). These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Last Updated
This Refund Policy was last updated on January 1st, 2023.
Contact Information
Questions about the Refund Policy should be sent to us at +44 20 7946 0958 or through our website at oakenshore.site.
We at OakenShore value our customers and are here to ensure a transparent and fair experience. Your satisfaction is paramount to us. Thank you for choosing OakenShore.